Refund policy

Mode+Method Return Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note, if you purchased Mode+Method through Amazon you will have to process a return/refund through their system.

To be eligible for a return, your package must be:

1. in the same condition that you received it,
2. unused (all capsules present),
3. with labels, and
4. in its original packaging.

You will also need the receipt or proof of purchase.

You must request a return by emailing us at support@modemethod.com. In this email please include:

• Your order number
• A brief description of the issue with your item
• Photo or video of any damage
• Specify whether you want a refund or a replacement bottle(s)

If your return is accepted, we’ll send you a notification email notifying you of your refund or replacement bottle shipment. Items sent back to us without first requesting a return will not be accepted. You can always contact us with any return questions at support@modemethod.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue.

Refunds

We will notify you once we have received and inspected your return and if your refund was approved. If approved, you will be automatically refunded on your original payment method. Please be aware that it may take some time for your bank or credit card company to process and post the refund and that we do not have control over this process.

We're here to help answer any questions you may have. Our customer service contact information is below.

Phone Number:

(800) 876-9183

Email: support@modemethod.com

Chat: Please see the icon on the bottom right of your screen.

If you are looking for more general information, we invite you to read through our FAQ section.